• Name, phone number, and delivery address
• Prescription images uploaded for verification
• Order history, payment, and delivery details
• Device and usage data for app improvement

• Processing medicine and doctor appointment orders
• Verifying prescriptions through licensed pharmacists
• Providing order updates and customer support
• Enhancing app security and performance

All prescriptions uploaded on New Upasam are reviewed only by authorized and licensed pharmacists. Prescription data is never sold, reused, or shared for marketing purposes.

• Licensed local pharmacies for order fulfillment
• Delivery partners for doorstep delivery
• Legal authorities when required by law

New Upasam follows reasonable technical and organizational security practices to protect your personal data from unauthorized access or misuse.

Medicines available on New Upasam include prescription and over-the-counter (OTC) products. Prescription medicines are dispensed strictly against a valid doctor’s prescription.

• Valid prescription is mandatory
• Orders may be rejected if prescription is unclear or invalid
• Pharmacist verification may be required

OTC medicines can be ordered without a prescription. Users must carefully follow dosage instructions.

New Upasam does not provide medical advice. Always consult a qualified doctor before consuming medicines.

• Medicines are sourced only from licensed pharmacies
• Expiry dates are verified before dispatch
• Returns are subject to legal and safety regulations

Users have the right to request deletion of their New Upasam account and associated personal data at any time.

• Users can request account deletion by calling our support number or visiting our registered store address.
• After verification, the account and associated personal data (such as profile details, orders, and appointment records) will be permanently deleted.
• Certain records may be retained if required by law or regulatory compliance (e.g., medical or billing records).